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Operations Management

Code: 43412
Credits: 6
2026/2027
Degree programme Type Course
Hotel Management OB 1

Contact lecturer

Name :
Víctor Gimenez Garcia
Email :
victor.gimenez@uab.cat

Teaching staff

Daniel Blabia Girau
Isaac Lozano Alfaro

Teaching staff (external to UAB)

Rosana González
Alejandro Casajuana
Daniel Bádenas
Francesc Soler
Maria Moix

Group languages

You can consult this information at the end of the document.

Prerequisites

There are no prerequisites for taking this subject

Objectives

The module deals with the most operational area of hotel management focusing on broad management areas included areas such as reception management, purchasing, new openings or hotel operation control always from a general management approach. In the hotel industry where the companies base their growth by managing both their own and third-party facilities, the identification, definition and control of clear operational indicators becomes essential: Which are for each department of the hotel? How can them be optimized?

The objectives are:

  • To implement operating control systems in the different hotel departments
  • To manage purchases in a way that allows the hotel company to obtain competitive advantages through differentiation and customer satisfaction.
  • To know the possibilities that TICs offer to the hotel sector manager in this area
  • To know the stages and main tasks of opening projects of new establishments
  • To identify the key elements for the management and commercialization of events in hotel companies

 

Learning outcomes

  1. Integrate knowledge and use it to make judgements in complex situations, with incomplete information, while keeping in mind social and ethical responsibilities.
  2. Communicate and justify conclusions clearly and unambiguously to both specialist and non-specialist audiences.
  3. Continue the learning process, to a large extent autonomously.
  4. Develop management and leadership skills.
  5. Identify and combine indicators with which to prepare reports for decision-making.
  6. Work in interdisciplinary teams.
  7. Solve problems in new or little-known situations within broader (or multidisciplinary) contexts related to the field of study.
  8. Know the different models for managing both general and specific operations in the hotel sector.
  9. Master the basic variables of negotiation in purchasing and quotation processing.
  10. Establish corporate purchasing policies.
  11. Define an integral balanced score card system, encompassing all departments, to control the hotel operation.
  12. Know the information systems that focus on operations management.
  13. Know the main hotel-industry purchasing portals.
  14. Use statistical software to measure service quality.
  15. Identify the most recent world-class success stories in hotel sector operations, and the key factors behind this success.

Contents


  • Main hotel operating indicators

  • Management and control of hotel operation and security

  • Purchase management: selection of offers, supplier evaluation, purchasing portals and stock management

  • F&B management

  • Management of new hotel openings

  • Project management

Learning activities and methodology

Title Hours ECTS Learning outcomes
Case studies working and teacher advice 60 2.4
Study, case studies preparation and exams 49 1.96
Theory classes 40 1.6

Teaching language: Spanish

The teaching methodology is based on different activities:

  • Lectures where the teachers will present the general topics, cases / exercises will be resolved / discussed and debates will be held between students on exposed and previously read or explained topics
  • Realization of computer classroom cases
  • Personalized advise with the teacher

In this course, the use of Artificial Intelligence (AI) technologies is not allowed in any of its phases. Any assignment containing AI-generated content will be considered a breach of academic integrity and may result in partial or full penalization of the activity's grade, or more severe sanctions in serious cases.

Annotation: within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Assessment

Continuous assessment activities

Title Weight Hours ECTS Learning outcomes
Role play hotel management 35% 0 0 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15
Project 1 presentation 35% 0.5 0.02 1, 2, 3, 4, 9, 11, 12, 13, 14
Project 2 presentation 30% 0.5 0.02 3, 5, 7, 9, 10, 12, 13

This subject/module does not offer the option for comprehensive evaluation


The commission of any irregularity in an assessment activity (academic fraud, plagiarism, or improper use of AI, unless such use is expressly authorized in the course guide) that could lead to a significant variation in the grade will result in that activity being graded with a 0. If the course guide stipulates that passing the subject requires obtaining a minimum grade in that assessment activity, or if several irregularities occur in the assessment activities of the same subject, the final grade for that subject will be 0. Independently of this, disciplinary proceedings may be initiated against any student who commits any of these irregularities.


To be able to pass the subject, at least 80% of the lectures must have been attended. To be able to attend the retake exam, it is required to obtain at least a 3.5 grade in the first examination sitting.

Bibliography

  • BARLOW, GERALD LEE. (2002). Just-In-Time: Implementation Within The Hotel Industry—A Case Study. International Journal of Production Economics 80.2: 155-167
  • CHIBILI, M. (2017). Modern hotel operations management. Routledge, New York.
  • PEREZ N, CIVERA JJ. (2012). Operaciones y control de almacén en la industria alimentaria. Síntesis2.
  • PIRES, S. (2007). Gestión de la cadena de suministros. McGraw-Hill / Interamericana de España.

Software

Excel, Ms. Project

Course groups and languages

The information provided is provisional until November 30. After this date, you will be able to consult the language of each group through this link. To access the information, you will need to enter the course CODE

Type of teaching Group Language Semester Shift
(TEm) Theory (master) 1 Spanish first semester afternoon
(TEm) Theory (master) 2 Spanish first semester afternoon