The subject combines two complementary working modalities that alternate on a weekly basis, reflecting the theoretical-practical duality inherent in professional work at a travel agency.

One of the two weekly sessions is dedicated to theoretical instruction and to learning the Orbis agency management software. Theory sessions are delivered through participatory exposition, supported by audiovisual materials, real-world industry cases and discussion of market trends. Students are encouraged to engage actively through analysis and reflection on situations drawn from the professional environment. Orbis sessions follow a guided learning methodology, in which students work progressively through the software using practical scenarios that simulate the day-to-day activity of a travel agency.

The other weekly session is entirely devoted to hands-on practice with the Global Distribution System (GDS) Amadeus. The methodology is predominantly practical: students work directly on the system using a professional licence, following a progression that begins with basic commands and advances towards the complete management of an air booking, fare calculation and ticket issuance. The lecturer acts as a guide and resolves queries in real time, with a focus on the student's progressive autonomy.

Throughout the course, students take on the role of a travel agent, which allows theoretical knowledge and instrumental skills to be integrated naturally. The final weeks of the subject culminate in integrative practical cases using both tools, in which students manage a complete travel file from start to finish.

Independent study outside the classroom includes reviewing commands and procedures, preparing the proposed practical cases and studying the theoretical content required to follow the sessions effectively.

Annotation: within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Assessment

1. Continuous Assessment

Continuous assessment is the main and recommended modality for this subject. In order to be assessed under this modality, students must participate in all the evaluative activities scheduled throughout the semester.

a) Mid-term exam: 25%

b) Final exam- Amadeus practical: 30%

c) Practical activities- Amadeus: 10%

d) Practical activities- Orbis: 15%

e) Practical activities- theory: 20%

The date of the mid-term exam is set by the degree coordinator and takes place during the mid-term examination week established in the academic calendar. Practical activities must be submitted by the deadlines indicated by the lecturer. Failure to submit on time may result in a grade of 0 for the corresponding activity.

2. Single Assessment

Single assessment is available for students who are unable to follow continuous assessment. Applications must be submitted within the deadlines established in the university's administrative calendar. Students who do not pass the single assessment will not have access to the resit examination.

The single assessment takes place on the same day as the subject's final exam and consists of the following instruments:

a) Theory exam: 30%

b) Practical exam- Amadeus: 50%

c) Practical exam- Orbis: 20%

3.Resit Examination

The resit is structured by individual components: students only need to resit the instruments they have not passed, each maintaining its original weight in the final grade. Access is open to all students, whether following continuous or single assessment, with no minimum grade requirement. Students under single assessment must have completed the activities indicated in this teaching guide in order to access the resit examination.

In order for the different assessment instruments to be averaged and a final grade to be obtained, a minimum grade of 4 out of 10 must be achieved in each of them. Students who do not reach this minimum grade in any of the instruments will not be able to calculate an average and must sit the corresponding resit examination. The same criterion applies to the resit examination: a minimum grade of 4 out of 10 must be obtained in each resit instrument in order to calculate the final average grade.

The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.

In the event of a student committing any irregularity that may lead to a significant variation in the grade awarded to an assessment activity, the student will be given a zero for this activity, regardless of any disciplinary process that may take place. In the event of several irregularities in assessment activities of the same subject, the student will be given a zero as the final grade for this subject.

This subject entirely prohibits the use of AI technologies in all its activities. Any submitted work that contains content generated using AI will be considered academic dishonesty; the corresponding grade will be awarded a zero, without the possibility ofreassessment. In cases of greater infringement, more serious action may be taken.