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Communication and Managerial Strategies in Hotel Management

Code: 103759
Credits: 6
2026/2027
Degree programme Type Course
Hotel Management OP 4

Contact lecturer

Name :
María José Aguar Martinez
Email :
mariajose.aguar@uab.cat

Group languages

You can consult this information at the end of the document.

Prerequisites

There are no prerequisites

Objectives

Through the contents of this subject, students will be able to:

  • Identifying strengths and weaknesses as a communicator
  • Structuring information: synthesis, order and hierarchy
  • Analyse the influence of social networks in the sector in order to promote a communication project.
  • Develop the capacity for analysis, reflection and synthesis: the CV and the job interview
  • Learn to practise empathy, active listening and assertiveness.
  • Knowing and applying teamwork strategies.

 

Learning outcomes

  1. Develop a capacity for independent learning.
  2. Manage communication techniques at all levels.
  3. Manage and organise time.
  4. Work in teams.
  5. Be able to self-evaluate knowledge acquired.
  6. Demonstrate ethical behaviour is social relations and the ability to adapt to different intercultural situations.
  7. Analyse, summarise and evaluate information.
  8. Demonstrate leadership abilities in the management of human resources in hotel and catering companies.
  9. Acquire communication and conflict management skills.
  10. Apply personal management techniques which promote good management though the application of internal information systems.
  11. Use communication techniques applicable in human resources management in hotel and catering companies.

Contents

I Expressing yourself: public speaking



  • Presenting information: key points, secondary information, examples and anecdotes

  • Rhetoric for public speaking

  • The proper use of information and communication technologies

  • Non-verbal communication


II Knowing the environment: corporate and media communication



  • The 5 Ws of communication

  • Knowing your audience

  • Adapting to the channel


III Thriving in the environment: curricula, interviews, debates and meetings



  • Tips and resources to prepare curriculums

  • Tips and resources to prepare job interviews

  • Professional meetings


IV Asserting yourself: the good leader



  • Empathy and assertiveness

  • Teamwork and managing teams

  • Leadership and types of leadership

Learning activities and methodology

Title Hours ECTS Learning outcomes
Classroom 40 1.6 1, 2, 5
Tutoring 16 0.64 1, 2, 3
Learning by doing 6 0.24 6, 8, 9, 11
Resolution directed activities 14 0.56 2, 3, 6, 9
Elaboration works 56 2.24 1, 2, 3, 4, 7, 9, 10

a) Theoretical approach

The professor will provide theoretical explanations in a master class format to introduce and engage

students in the topics illustrated through the contents of the subject, emphasizing the use of case

studies. Visual, textual, and moving image references will be provided as well throughout these

lectures.

b) Practical approach

The theoretical lectures will be followed and interspersed with debates and dialogues among

students and with the professor. Short exercises and problem-based activities will also be devised

so that students apply the knowledge acquired in each block. Subsequently, each learning block will be

evaluated in either group or individual activities. Cooperative learning will be particularly encouraged

for this approach.


Language in which the subject is taught: Spanish

Annotation: within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Assessment

Continuous assessment activities

Title Weight Hours ECTS Learning outcomes
Exams 40% 4 0.16 3, 5, 7
Discussions-Forums 20% 2 0.08 1, 2, 3, 6, 7, 9, 10
Oral presentations 40% 12 0.48 4, 7, 8, 9, 11

Continuous assessment of this subject:

a) A theoretical exam on current issues, as well as on the topics of the communicative and managerial field developed in class: 40% of the final mark.

b) Practical work proposed throughout the course and delivered within the established deadline: 40% of the final mark.

c) Attitude and active participation in dynamics, forums and sessions: 20%.

A minimum average mark of 5 out of 10 is required to pass the course.

1a) Re-evaluation of the continuous assessment

A re-evaluation is foreseen for students who, having failed the course, have obtained more than 3.5 in the exam.

The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.

Single assessment of this subject:

a) An oral theory exam on current affairs, as well as topics in the field of communication and management: 40% of the final mark.

b) Completion of a communication project: 40% of the final mark.

c) Delivery of the weekly practices related to current events in the sector: 20%.

d) Reading and review of three monographs that the teacher will indicate on the established dates: 20% of the final mark.

In order to pass the course, a minimum average mark of 5 out of 10 must be obtained.

1a) Re-assessment: \"The recovery of the subject by single assessment will be the same as that of the rest of the students and in order to take the re-assessment it will be necessary for the student to have obtained at least a 3.5 in the set of evidence of which the single assessment consists\".


Note: partial or total plagiarism in any activity or project will imply the non-accreditation of the whole course.


Thissubject entirely prohibits the use of AI technologies in all its activities. Any submitted work that contains content generated using AI will be considered academic dishonesty; the corresponding grade will be awarded a zero, withoutthe possibility of reassessment. In cases of greater infringement, more serious action may be taken.


Bibliography

RECOMMENDED BIBLIOGRAPHY


  • Anderson, Chris (2016): TED’s secret to great public speaking
  • Aran, Gina. (2015). Comunicación persuasiva en las entrevistas de trabajo (Vol. 340). Editorial UOC.
  • Baró, Teresa. (2012). La gran guía del lenguaje no verbal. Editorial Paidos. Barcelona.
  • Bariso, J. (2018) EQ Applied: the real-world guide to Emotional Intelligence
  • Bengoechea, Mercedes (2010). «La comunicación femenina. Claves, desde la perspectiva de género, para entender qué pasa cuando hablamos» en Uso del lenguaje en el mundo laboral. La comunicación femenina. Gobierno Vasco. Fondo Social Europeo
  • BERNAL-TRIVIÑO, Ana, Hacia una comunicación feminista. Como informar e informarse sobre violencia machista, Barcelona, UOC (2019)
  • BERNARDEZ, Asunción (2015) Mujeres en Medio(s). Propuesta para analizar la comunicación masiva con perspectiva de género, Fundamentos, Madrid
  • Cockcroft, Robert (1992): Persuading people: an introduction to rhetoric. Hampshire; Macmillan Press
  • Davis, Flora (1976): La comunicación no verbal. Madrid: Alianza
  • Foster, Clare & McCabe, Scott (2010): “Management Development Skills in the Hospitality and Tourism Sector: Needs and Issues from a Regional Perspective”. Tourism & Hospitality Planning& Development, vol. 7, is. 4. Taylor & Francis Online
  • GALLEGO, Juana (2014), De reinas a ciudadanas. Medios de comunicación, ¿motor o rémora para la igualdad? Barcelona, Icaria (2013) y UOC (2014)
  • García, L. R. T. (2019). INTELIGENCIA EMOCIONAL para que puedas dirigir tu vida. Lulu. com.
  • Illán, J. F. R. (2021). Comunicación efectiva y trabajo en equipo. Ediciones de la U.
  • James, Judi (1995): El lenguaje corporal.Barcelona: Paidós
  • Knapp, Mark L. (1980): La comunicación no verbal. Barcelona: Paidós
  • McCabe, Scott (2008). Marketing Communications in Tourism and Hospitality. London:Routledge
  • Motion, Judy (2016): Social media and public relations: a guide for professionals. London:Routledge.
  • Naisdat, Ivy (2004): Hablar sin miedo. Barcelona: Oniro
  • Nguyen,Kenny; Murillo, Gus; Killeen, Robert y Jones,Luke(2017) Presentaciones memorables. Crea experiències únicas que cautiven a tu audiència. Empresa Activa
  • Sebastián, Carmen (2001): La comunicación emocional. Madrid: Prentice Hall
  • Sherer, Anita & Mössenlechner, Claudia (2009): “Key competencies of tourism graduates: the employer’s point of view”, Journal of Teaching in Travel & Tourism, vol. 9, iss. 3-4, pp. 266-287.Taylor & Francis Online 4 08.03.001Rev.: 02
  • TAMARIT VALERO, Amparo (2019 ) Información y comunicación con perspectiva de genéro: ( Servicios Socioculturales y a la Comunidad) Síntesis. Madrid
  • Whetten, David and Cameron, Kim (2015). Developing Management Skills, London: Pearson Education Limited

Collection of texts and articles prepared by the teacher

Software

Mobile devices will be put away and kept on silent during class. The teacher will indicate when they may be used for teaching purposes.

Course groups and languages

The information provided is provisional until November 30. After this date, you will be able to consult the language of each group through this link. To access the information, you will need to enter the course CODE

Type of teaching Group Language Semester Shift
(TE) Theory 1 Spanish second semester morning-mixed