Teaching languages: catalan, spanish

The teaching of the theoretical-practical block (in classroom learning) is done during the second semester of the course, configuring the 20% of the subject. The methodology combines content delivery with immediate hands-on numerical exercises, spreadsheet-based work, case-based learning, and simulation of real managerial scenarios.

The practical block teaching (Resident Practices / TPT) is developed during all the year in the Campus Hotel-Schoool, configuring the 80% of the subject. The practice due to its characteristics, have different shifts and schedules from the classroom activities. To realise these practical activities an enought wide knowledge of the centre vehicular language is a must (oral expression and writen understanding) with knowledge of the specific sector vocabulary.

Sessions of Resident Practices (PR).

Along the different consecutive weeks the students are divided in different groups that from Monday to Friday with daily dedication (morning and afternoon), will realise different activities programmed in the rooms division area at the different divisions at the Hotel-School Campus installations, in order to consolidate the knowledges on the different activities that are carried out in this area of an Hospitality company. It is necessary to mention that in the decurs of the first week the initiation days are included and therefore only contact activities will be done to favour an optimum learning environment.

- Sessions of preparationand service to the customer. Where under the constant monitoring by the supervisor,thestudens realise in a rotary way a serie of activities in any pointof the Hotel-School Campus spaces. For example: front desk, commercial, reservations, housekeeping, etc.

- Feed-back Sessions. Where once finalised the service or the activity realised, the supervisor and the students think about the operative development / or activities carried out during the day.

The students expose their experiences and feelings as well as doubts and the monitor carry out the pertinent explanations and comments the measures of rectification.

- TP Sessions. Previous exhibition and demonstration of the theoretical contents by the supervisor, the students do personally the previous developed activity. It is necessary to mention that these sessions are developed at the school spaces conveniently equipped (for example: computer's classroom).

- External Visits (if necessary). Visits to companies and/ or attendance to conferences or professionals demonstrations will be realised. The teacher will propose different activities or papers related with the treated topics.

Single assessment is not available for this course.

The subject evaluation will be as follows:

THEORETICAL BLOCK (20% OF FINAL MARK)

Continuous assessment.

The continuous assessment will consist in:

a) Individual practical exercises: 40% of final mark

b) Integrated case study: 20 %

c) Continuous assessment test: 40% of final mark

To average applying the percentages corresponding to the theoretical bloc assessment activities it is necessary to obtain a minimum grade of 4 out of 10 in each of them.

Final assessment

b) Exam that worth 20% of final mark being compulsory to obtain a minimum mark of 5 out of 10 to average with the practical block

Date and time established according to the academic calendar in the Official Program of the Center (EUTDH).

Reassessment

The maximum grade that can be obtained in this reassessment is 5 out of 10. In order to pass the theoretical component and be eligible to calculate the final grade together with the practical component, students must obtain a minimum grade of 5 out of 10.

The format of the reassessment examination will be determined by the course teaching staff.

The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.

PRACTICAL BLOCK (80% OF FINAL MARK)

The resident practices are evaluated daily by the supervisor/s.The final mark is divided in the following parts:

- 40% of final mark: The supervisors will value the following factors with different incidence percentages over the final mark: predisposition and interest in the service, destreses and skills, learning capability, workteam and iniciative, as well as the respect to supervisors and companions.

- 40% of final mark: Elaboration of a dossier consistint in different exercises related to resident practices.

The uniformity, the presence and the attendance suppose very important corrective factors until the extreme of qualifying with a suspense that day practice (See Normative)

The exam's modality will be defined by the subject's faculty.

Sine qua non CONDITION TO PASS THE SUBJECT: it’s necessary to obtain a minimum qualification of a 5 out of 10 in each block.

This subject entirely prohibits the use of AI technologies in all its activities. Any submitted work that contains content generated using AI will be considered academic dishonesty; the corresponding grade will be awarded a zero, without the possibility ofreassessment. In cases of greater infringement, more serious action may be taken.

Irregularities in an Assessment Activity

Any irregularity committed during an assessment activity (including academic fraud, plagiarism or the improper use of AI, unless such use is expressly authorised in the course syllabus) that may lead to a significant alteration of the assessment result will result in a grade of 0 for that assessment activity.

If obtaining a minimum grade in that assessment activity is an essential requirement to pass the course, or if multiple irregularities are committed in the assessment activities of the same course, the final grade for the course will be 0. In addition, the student may be subject to disciplinary proceedings for committing any of these irregularities.