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First Foreign Language IV, English

Code: 101176
Credits: 6
2026/2027
Degree programme Type Course
Tourism OP 4

Contact lecturer

Name :
Eric Ortega Fernández
Email :
eric.ortega@uab.cat

Teaching staff

Eric Ortega Fernández
Maria Belén Rabadán Vega

Group languages

You can consult this information at the end of the document.

Prerequisites

There are no entry requirements.

Objectives

1. OBJECTIVES FOR THE DEGREE IN TOURISM

The main objective is to develop the communication skills in English of those students who have already reached around B2 level.

  • Improve oral and written communication skills in a variety of workplace contexts.
  • Improve the self-management skills essential for effective communication with clients and colleagues.
  • Improve the comprehension skills required for effective communication with clients and colleagues.
  • Improve teamwork skills.
  • Develop intercultural communicative competence.

Linguistic skills

  • Deal confidently with complex communicative situations with clarity, using an appropriate tone and register.

Paralinguistic skills

  • Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.

Personal skills

  • Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
  • Function effectively in a team.

 

2. OBJECTIVES FOR THE TOURISM DEGREE IN ENGLISH

The main objective is to develop the communication skills in English of those students who have already reached around a C1 level.

  • Improve oral and written communication skills in a variety of workplace contexts.
  • Improve the self-management skills essential for effective communication with clients and colleagues.
  • Improve the comprehension skills required for effective communication with clients and colleagues.
  • Improve teamwork skills.
  • Develop intercultural communicative competence.

Linguistic skills

  • Deal confidentlywith complex communicative situations with clarity, using an appropriate tone and register.

Paralinguistic skills

  • Use and interpret body language, tone and voice pitch to enhance communication with clients, colleagues and superiors.

Personal skills

  • Exercise self-awareness in a range of complex situations to improve communication with clients, colleagues and superiors.
  • Function effectively in a team.

 

Learning outcomes

  1. Develop a capacity for independent learning.
  2. Use communication techniques at all levels.
  3. Work in a team.
  4. Self-assess the knowledge acquired.
  5. Identify vocabulary and grammar resources for use in the tourism sector, in three foreign languages.
  6. Use tourism resources available on internet, in three foreign languages.
  7. Use the idiomatic expressions typical of the tourism sector in three foreign languages, at upper intermediate level.
  8. Vary the discourse patterns used to fit different functions, contexts, media, activities and situations in the workplace.

Contents

1.CONTENTS FOR THE TOURISM DEGREE


Linguistic functions



  • Greeting and leave taking

  • Apologising and justifying

  • Complaining

  • Praising

  • Turn taking

  • Hedging and softening

  • Suggesting and responding to suggestions

  • Checkingunderstanding


Skills and strategies



  • Controlling register and degrees of formality

  • Engaging in small talk

  • Empathising

  • Paraphrasing

  • Giving constructive feedback

  • Giving clear instructions and explanations

  • Making sure you have been understood


Personal skills development



  • Problem-solving

  • Tolerance of diversity

  • Empathy

  • Flexibility

  • Active listening

  • Taking and delegating responsibility

  • Assertiveness

  • Accepting role and responsibility in a group

  • Addressing challenges with creativity

  • Making decisions

  • Giving positive feedback to peers

  • Showing sensitivity to cultural differences


2. CONTENTS FOR THE TOURISM DEGREE IN ENGLISH


Linguistic functions



  • Greeting and leave taking

  • Apologising and justifying

  • Complaining

  • Praising

  • Turn taking

  • Hedging and softening

  • Suggesting and responding to suggestions

  • Checkingunderstanding


Skills and strategies



  • Controlling register and degrees of formality

  • Engaging in small talk

  • Empathising

  • Paraphrasing

  • Giving constructive feedback

  • Giving clear instructions and explanations

  • Making sure you have been understood


Personal skills development



  • Problem-solving

  • Tolerance of diversity

  • Empathy

  • Flexibility

  • Active listening

  • Taking and delegating responsibility

  • Assertiveness

  • Accepting role and responsibility in a group

  • Addressing challenges with creativity

  • Making decisions

  • Giving positive feedback to peers

  • Showing sensitivity to cultural differences


 

Learning activities and methodology

Title Hours ECTS Learning outcomes
Activities 10 0.4 1, 2, 3, 4, 5, 6, 7, 8
Classes 56.5 2.26 1, 2, 3, 4, 5, 6, 7, 8
Theory 16 0.64 5, 6, 7, 8
Non classroom-based 56 2.24 1, 2, 4, 5, 6, 7, 8
Tutorials 7 0.28 1, 4

Language of instruction

Tourism in Spanish/Catalan: English

Tourism in English: English

 

1. TOURISM DEGREE

Theoretical input from lectures and readings are combined with student centred activities, in which guided reflection on their experiences and perceptions, both in and out of the classroom, become the principal source of learning. Language skills improvement is achieved through practical engagement with the communicative challenges proposed.

2. TOURISM DEGREE in ENGLISH 

Theoretical input from lectures and readings are combined with student centred activities, in which guided reflection on their experiences and perceptions, both in and out of the classroom, become the principal source of learning. Language skills improvement is achieved through practical engagement with the communicative challenges proposed.

 

Annotation: within the schedule set by the centre or degree programme, 15 minutes of one class will be reserved for students to evaluate their lecturers and their courses or modules through questionnaires.

Assessment

Continuous assessment activities

Title Weight Hours ECTS Learning outcomes
Communicative skills activities and presentations 45% 2.5 0.1 5, 6, 7, 8
Attitude and participation 15% 0 0 1, 2, 3, 4
Final Project 40% 2 0.08 1, 2, 3, 4, 5, 6, 7, 8

TOURISM DEGREE AND TOURISM DEGREE IN ENGLISH

Throughout the course students will be required to carry out several communicative activities and also keep a journal in which they record their perceptions of their own progress and reflect on ways they might improve in the skills sets required.

There will also be a final oral presentation.

Level of commitment to a personal learning process and active participation in class is also evaluated.

The evaluation activities are as follows:

  • Communicative skills activities and presentations 45%
  • Attitude and participation 15%
  • Final Project 40%

The final grade for the course will be NO PRESENTAT (NP) if the student completes fewer than half of the assessment activities and/or does not complete the final project.

This course does not offer a single assessment option.


Plagiarism, cheating and academic misconduct

In accordance with the current academic regulations, "in the event of a student committing any irregularity that may lead to a significant variation in the grade awarded to an assessment activity, the student will be given a zero for this activity, regardless of any disciplinary process that may take place. In the event of several irregularities in assessment activities of the same subject, the student will be given a zero as the final grade for this subject."


Use of artificial intelligence

All assessment activities must be completed entirely by the student. The use of artificial intelligence (AI) tools or technologies is not permitted in any assessment activity in this course, whether as part of continuous assessment or the single assessment option.

The use of AI tools, either wholly or partially, to produce any assessment activity will be considered academic misconduct and will be subject to the current regulations on plagiarism and academic dishonesty set out in the previous section.

Bibliography

Tourism and Tourism in English

Leading the unleadable (Brilliance Audio) Alan Willet

10 skills for effective business communication (Tycho Press) Jessica Higgins

Intercultural Business Communication (Oxford University Press) Robert Gibson

Keynote Advanced (Cengage Learning) - Lewis Lansford

 

Dictionaries

http://www.oxfordlearnersdictionaries.com  (with pronunciation)

Grammar explanations

Practical English Usage Online (Highly recommended)

https://elt.oup.com/catalogue/items/global/grammar_vocabulary/practical_english_usage_4th_edition/9780194202510?cc=global&selLanguage=en   

My Grammar Lab Intermediate and Advanced

https://www.pearsonelt.com/tools/digital/my-grammar-lab.html

Grammar exercises 

http://www.englishgrammarsecrets.com/

http://www.autoenglish.org/

https://www.englishclub.com/

http://learnenglish.britishcouncil.org/en/

http://www.eltbase.com/

Vocabulary

https://elt.oup.com/student/oefc/tourism2/?cc=global&selLanguage=en&mode=hub

https://elt.oup.com/student/oefc/tourism3/?cc=global&selLanguage=en&mode=hub

http://www.gdrc.org/uem/eco-tour/t-glossary.html

http://www.englishformyjob.com/ell_hotelindustry.html

http://www.englishformyjob.com/ell_traveltourism.html

Oral and written comprehension 

http://www.elllo.org/

https://es.englishcentral.com/videos

https://www.ted.com/

https://es.lyricstraining.com/

http://howjsay.com/

http://www.breakingnewsenglish.com/

British English:

http://www.bbc.co.uk/learningenglish/

https://www.youtube.com/user/bbclearningenglish

https://www.facebook.com/bbclearningenglish.multimedia/

https://www.voicetube.com/channel/bbc/5

http://bbcworldservice.radio.net/

American English:

http://www.npr.org/

http://learningenglish.voanews.com/

Australian English:

http://www.australiaplus.com/international/learn-english-video-courses

http://www.radioaustralia.net.au/international/learn-english

http://www.radioaustralia.net.au/chinese/learn-english/series/%E6%BE%B3%E5%A4%A7%E5%88%A9%E4%BA%9A%E5%B9%BF%E6%92%AD%E8%8B%B1%E8%AF%AD%E8%AE%B2%E5%BA%A7

Written expression

https://owl.english.purdue.edu/sitemap/

Exam preparation

http://www.examenglish.com/

http://wuster.uab.es/ctestpractice/

Tourism topics

https://www.ted.com/talks/aziz_abu_sarah_for_more_tolerance_we_need_more_tourism

https://www.youtube.com/watch?v=kLRanIhp2jg

http://www.ecotourism.org/

http://www.crctourism.com.au/Page/Home.aspx

http://www.gdrc.org/uem/eco-tour/eco-tour.html

http://www.nationalgeographic.com/

https://victoriastraveladventures.com/tag/niche-tourism/

https://www.youtube.com/watch?v=N_5eKX1vvOg

https://www.youtube.com/watch?v=XdsVzspgTl4

https://www.youtube.com/watch?v=2CbcZbVvJ6s

http://culturalheritagetourism.org/

http://www.englishformyjob.com/ell_hotelindustry.html

http://www.englishformyjob.com/ell_traveltourism.html

http://www.englishformyjob.com/ell_politeness.html

http://www.englishformyjob.com/english-for-flight-attendants2.html

Software

.

Course groups and languages

The information provided is provisional until November 30. After this date, you will be able to consult the language of each group through this link. To access the information, you will need to enter the course CODE

Type of teaching Group Language Semester Shift
(TE) Theory 1 English first semester morning-mixed