
Management and Communication Skills
Code: 101191Credits: 6
| Degree programme | Type | Course |
|---|---|---|
| Tourism | OB | 3 |
Contact lecturer
- Name :
- María José Aguar Martinez
- Email :
- mariajose.aguar@uab.cat
Teaching staff
- Antonio Terrón Barroso
Group languages
You can consult this information at the end of the document.
Prerequisites
There are no prerequisites.
Objectives
Through the contents of this course, students will be able to:
- Identifying strengths and weaknesses as a communicator
- Structuring information: synthesis, order and hierarchy
- Analyse the influence of social media in the sector in order to promote a communication project.
- Develop the capacity for analysis, reflection and synthesis: the CV and the job interview
- Learn to practise empathy, active listening and assertiveness.
- Knowing and applying teamwork strategies.
Learning outcomes
- Develop a capacity for independent learning.
- Use communication techniques at all levels.
- Work in a team.
- Self-assess the knowledge acquired.
- Behave ethically and adapt to different intercultural contexts.
- Use the communication techniques associated with tourism entities.
- Use communication techniques to convey ideas about the state of the tourism sector.
Contents
I Expressing yourself: public speaking
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- Presenting information: key points, secondary information, examples and anecdotes
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- Rhetoric for public speaking
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- The proper use of information and communication technologies
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- Non-verbal communication
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II Knowing the environment: corporate and media communication
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- The 5 Ws of communication
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- Knowing your audience
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- Adapting to the channel
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III Thriving in the environment: curricula, interviews, debates and meetings
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- Tips and resources to prepare curriculums
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- Tips and resources to prepare job interviews
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- Professional meetings
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IV Asserting yourself: the good leader
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- Empathy and assertiveness
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- Teamwork and managing teams
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- Leadership and types of leadership
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Learning activities and methodology
| Title | Hours | ECTS | Learning outcomes |
|---|---|---|---|
| Resolution directed activities | 6 | 0.24 | 1, 4 |
| Tutoring | 16 | 0.64 | 1, 2, 5 |
| Classroom | 40 | 1.6 | 2, 5, 6, 7 |
| Learning by doing | 14 | 0.56 | 1, 2, 5, 7 |
| Elaboration works | 56 | 2.24 | 1, 3, 5, 7 |
a) Theoretical approach
The professor will provide theoretical explanations in a master class format to introduce and engage students in the topics illustrated through the contents of the subject, emphasizing the use of case studies. Visual, textual, and moving image references will be provided as well throughout these lectures.
b) Practical approach
The theoretical lectures will be followed and interspersed with debates and dialogues among students and with the professor. Short exercises and problem-based activities will also be devised so that students apply the knowledge acquired in each block. Subsequently, each learning block will be evaluated in either group or individual activities. Cooperative learning will be particularly encouraged for this approach.
Language in which the subject is taught: Spanish (Tourism Degree) and English (Tourism Degree in English).
Assessment
Continuous assessment activities
| Title | Weight | Hours | ECTS | Learning outcomes |
|---|---|---|---|---|
| Discussions-Forums | 20% | 2 | 0.08 | 2, 3, 5 |
| Oral presentations | 40% | 12 | 0.48 | 1, 2, 3, 5, 6, 7 |
| Exams | 40% | 4 | 0.16 | 1, 2, 4 |
Continuous assessment of this subject:
a) A theoretical exam on current issues, as well as on the topics of the communicative and managerial field developed in class: 40% of the final mark.
b) Practical work proposed throughout the course and delivered within the established deadline: 40% of the final mark.
c) Attitude and active participation in dynamics, forums and sessions: 20%.
A minimum average mark of 5 out of 10 is required to pass the course.
The grade for the subject will be NOT EVALUABLE when the student attends less than half of the assessment activities and/or does not attend the final exam.
1a) Re-assesment of the continuous assessment
A re-assesment is foreseen for students who, having failed the course, have obtained more than 3.5 in the exam.
Single assessment of this subject:
a) An oral theory exam on topics in the field of communication and management: 40% of the final mark.
b) Completion of a communication or management-related case study: 40% of the final mark.
c) Delivery of the weekly practices related to current events in the sector: 20%.
d) Reading and review of one out of three possible resources that the teacher will indicate on the established dates: 20% of the final mark.
In order to pass the course, a minimum average mark of 5 out of 10 must be obtained.
1a) Re-assessment: \"The recovery of the subject by single assessment will be the same as that of the rest of the students and in order to take the re-assessment it will be necessary for the student to have obtained at least a 3.5 in the set of evidence of which the single assessment consists\".
This subject entirely prohibits the use of AI technologies in all its activities. Any submitted work that contains content generated using AI will be considered academic dishonesty; the corresponding grade will be awarded a zero, withoutthe possibility of reassessment. In cases of greater infringement, more serious action may be taken.
In accordance with the current academic regulations, “in the event of a student committing any irregularity that may lead to a significant variation in the grade awarded to an assessment activity, the student will be given a zero for this activity, regardless of any disciplinary process that may take place. In the event of several irregularities in assessment activities of the same subject, the student will be given a zero as the final grade for this subject”.
Bibliography
RECOMMENDED BIBLIOGRAPHY (the references in English are for GTA students)
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- Anderson, Chris (2016): TED’s secret to great public speaking
- Aran, Gina. (2015). Comunicación persuasiva en las entrevistas de trabajo (Vol. 340). Editorial UOC.
- Baró, Teresa. (2012). La gran guía del lenguaje no verbal. Editorial Paidos. Barcelona.
- Bariso, J. (2018) EQ Applied: the real-world guide to Emotional Intelligence
- Bengoechea, Mercedes (2010). «La comunicación femenina. Claves, desde la perspectiva de género, para entender qué pasa cuando hablamos» en Uso del lenguaje en el mundo laboral. La comunicación femenina. Gobierno Vasco. Fondo Social Europeo
- BERNAL-TRIVIÑO, Ana, Hacia una comunicación feminista. Como informar e informarse sobre violencia machista, Barcelona, UOC (2019)
- BERNARDEZ, Asunción (2015) Mujeres en Medio(s). Propuesta para analizar la comunicación masiva con perspectiva de género, Fundamentos, Madrid
- Cockcroft, Robert (1992): Persuading people: an introduction to rhetoric. Hampshire; Macmillan Press
- Davis, Flora (1976): La comunicación no verbal. Madrid: Alianza
- Foster, Clare & McCabe, Scott (2010): “Management Development Skills in the Hospitality and Tourism Sector: Needs and Issues from a Regional Perspective”. Tourism & Hospitality Planning& Development, vol. 7, is. 4. Taylor & Francis Online
- GALLEGO, Juana (2014), De reinas a ciudadanas. Medios de comunicación, ¿motor o rémora para la igualdad? Barcelona, Icaria (2013) y UOC (2014)
- García, L. R. T. (2019). INTELIGENCIA EMOCIONAL para que puedas dirigir tu vida. Lulu. com.
- Illán, J. F. R. (2021). Comunicación efectiva y trabajo en equipo. Ediciones de la U.
- James, Judi (1995): El lenguaje corporal.Barcelona: Paidós
- Knapp, Mark L. (1980): La comunicación no verbal. Barcelona: Paidós
- McCabe, Scott (2008). Marketing Communications in Tourism and Hospitality. London:Routledge
- Motion, Judy (2016): Social media and public relations: a guide for professionals. London:Routledge.
- Naisdat, Ivy (2004): Hablar sin miedo. Barcelona: Oniro
- Nguyen,Kenny; Murillo, Gus; Killeen, Robert y Jones,Luke(2017) Presentaciones memorables. Crea experiències únicas que cautiven a tu audiència. Empresa Activa
- Sebastián, Carmen (2001): La comunicación emocional. Madrid: Prentice Hall
- Sherer, Anita & Mössenlechner, Claudia (2009): “Key competencies of tourism graduates: the employer’s point of view”, Journal of Teaching in Travel & Tourism, vol. 9, iss. 3-4, pp. 266-287.Taylor & Francis Online 4 08.03.001
- Rev.: 02
- TAMARIT VALERO, Amparo (2019 ) Información y comunicación con perspectiva de genéro: ( Servicios Socioculturales y a la Comunidad) Síntesis. Madrid
- Whetten, David and Cameron, Kim (2015). Developing Management Skills, London: Pearson Education Limited
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- Materials prepared by the teacher
Software
Mobile devices will be put away and kept on silent during class. The teacher will indicate when they may be used for teaching purposes.
Course groups and languages
The information provided is provisional until November 30. After this date, you will be able to consult the language of each group through this link. To access the information, you will need to enter the course CODE
| Type of teaching | Group | Language | Semester | Shift |
|---|---|---|---|---|
| (TE) Theory | 1 | Spanish | first semester | morning-mixed |
| (TE) Theory | 2 | English | first semester | morning-mixed |